When you're just starting out with crypto, you don’t need a dozen trading charts, leverage options, or complex order types. You just want to buy Bitcoin, sell Ethereum, and get your money in and out without getting lost or scammed. That’s where CoinFalcon promises to help - and for some people, it does. But for others, it’s become a nightmare. If you’re wondering whether CoinFalcon is worth your time in 2026, here’s the real story - no fluff, no marketing spin.
What CoinFalcon Actually Offers
CoinFalcon is a UK-based crypto exchange that launched in 2017. It doesn’t try to be everything. No futures. No margin trading. No staking rewards. No API for developers. Just spot trading: buy crypto with euros, sell it, and withdraw cash. That’s it. And for European beginners, that simplicity used to be a selling point. It supports around 30 cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and XRP. That’s way less than Binance’s 350+ or Coinbase’s 200+. But if you’re only interested in the big names, it’s enough. The interface is clean. The mobile app (CoinFalcon 2.0) works fine on iOS and Android. You can deposit via SEPA transfer or credit card. Withdrawals are straightforward. No confusing menus. No hidden tabs. It’s designed to feel like using a digital bank - not a trading floor.Fees: Low on Paper, High in Practice
CoinFalcon advertises a 0.20% taker fee. That’s lower than Coinbase’s 0.50% and in the middle of the pack. Sounds good, right? But here’s what they don’t tell you: the spread - the difference between the buy and sell price - is often wide. During normal markets, it might be 1.5%. During volatility, it jumps to 2.5% or more. Let’s say you want to buy $1,000 worth of Bitcoin. On Binance, you might pay $1,000.50. On CoinFalcon, you could end up paying $1,025. That’s $25 gone before the price even moves. And when you sell? You get less than the market rate. That spread eats into your profits silently. You won’t see it in the fee breakdown. You’ll only notice it when your balance doesn’t match what you expected. There are no deposit fees for SEPA transfers. Card deposits have a small fee (around 1.5-2.5%), which is standard. Withdrawal fees vary by coin but are transparent. Still, if you trade often, the spread will cost you more than any fee ever could.Security: Cold Storage, But No Audits
CoinFalcon claims 98% of funds are stored in offline cold wallets. That’s a solid practice. Most exchanges do this. But here’s the catch: they’ve never published an independent security audit. No third-party firm has verified their claims. No proof of reserves. No transparency reports. Compare that to Kraken or Coinbase, which regularly release audit reports. CoinFalcon just says, “Trust us.” For a platform with a 1.4/5 Trustpilot rating, that’s not enough. Users report delays in withdrawals. Some say funds were locked for days without explanation. Others claim they were charged for withdrawals they never requested. The platform uses two-factor authentication (2FA) and basic email verification. Nothing advanced, but nothing missing either. If you’re just holding small amounts for a few months, it’s probably fine. If you’re storing serious money? You’re taking a risk.Customer Support: Fast When It Works
This is where CoinFalcon splits users in half. Some people rave about their support team. One reviewer on Affgadgets praised a rep named Roel for replying within minutes. Others say they got answers to complex questions in under an hour. That’s faster than most exchanges. But then there are the Trustpilot reviews. One user wrote: “They don’t care about the law or your money.” Another said, “I’ve started legal action against them.” Over 60% of negative reviews mention fund retention, unexplained delistings, or ignored support tickets. The problem? Support seems to work only if you’re lucky. If you’re a small user with a minor issue, you might get help. If you’re stuck with a large withdrawal or a delisted token, you’re on your own. There’s no live chat. No phone number. Just email. And responses can take days - or vanish entirely.
Token Delistings: The Silent Killer
One of the most frustrating issues users report: tokens disappearing without warning. You buy a coin. You hold it. Then one day, it’s gone from your portfolio. No email. No announcement. Just gone. And you can’t sell it. You can only withdraw it - if the network still supports it. Joe Carew, a user on Affgadgets, lost access to a token he’d held for months. CoinFalcon didn’t notify him. He had to dig through forum posts to find out it had been delisted. By then, the market had crashed. He couldn’t sell in time. CoinFalcon doesn’t explain why they delist coins. No transparency. No timeline. No appeal process. For a beginner, this is terrifying. You think you’re investing. You’re actually trusting them to keep your assets liquid - and they don’t always do it.Who Is CoinFalcon Really For?
CoinFalcon isn’t for traders. It’s not for investors holding long-term. It’s not for anyone who needs advanced tools or reliable customer service. It’s for one kind of person: a European beginner who wants to buy Bitcoin or Ethereum with euros, hold it for a few months, and cash out - without learning how to use a complex platform. If you’ve never traded before, and you want something that feels like a mobile banking app, CoinFalcon might work. The setup is quick. Verification takes 1-2 days. No complicated forms. No KYC overload. But if you plan to trade often, hold altcoins, or need help when things go wrong? Look elsewhere.The Big Problem: Trust
The biggest red flag isn’t the fees. It’s not the limited coins. It’s the trust rating. CoinFalcon has a 1.4/5 rating on Trustpilot based on 41 reviews. That’s worse than most sketchy exchanges. And the reviews aren’t just angry - they’re specific. People say they were scammed. They say their money was stolen. They say the company ignores complaints. One user, kryptoknabe, wrote: “CoinFalcon is the best platform if you want to be relieved of your money.” That’s not a typo. That’s a warning. Even if you don’t believe every review, you have to ask: why do so many people have the same story? Why do so many say they’ve started legal action? Why do so many mention “illegal activities”? CoinFalcon hasn’t responded publicly to these claims. They haven’t issued a statement. They haven’t improved their support system. They just keep operating.
Alternatives to Consider
If CoinFalcon feels too risky, here are better options:- Bitpanda - Best for Europeans. Higher fees, but better trust, more coins, and real customer service.
- Kraken - Low fees, strong security, audits, and 24/7 support. Slightly harder to use, but worth it.
- Coinbase - Easy for beginners, insured funds, and excellent support. Higher fees, but you pay for reliability.
- Binance - If you’re okay with global access, it’s the cheapest and most powerful. But it’s overwhelming for new users.
Final Verdict: Use with Extreme Caution
CoinFalcon is not a scam. It’s still operating. It’s registered in the UK. It has a working platform. But it’s also the kind of exchange where your money disappears quietly - and no one answers when you ask why. If you’re a complete beginner in Europe and you’re only buying $100-$500 of Bitcoin to try it out? Go ahead. Use CoinFalcon. But don’t leave your money there. Withdraw it to a wallet you control. If you’re serious about crypto? Save yourself the stress. Use a platform with a proven track record. Your money - and your peace of mind - are worth more than a simple interface.Frequently Asked Questions
Is CoinFalcon safe to use in 2026?
CoinFalcon isn’t a scam, but it’s not safe either. It uses cold storage and basic security, but it has no independent audits, no public proof of reserves, and a 1.4/5 Trustpilot rating with dozens of reports of fund loss and unresponsive support. Only use it for small, short-term purchases - never as a long-term wallet.
Does CoinFalcon work in the US?
No. CoinFalcon has restricted access for US users since 2019. Even if you can sign up, you won’t be able to deposit fiat or withdraw funds. It’s designed for European customers only, with SEPA transfers as the main deposit method.
Why are CoinFalcon’s spreads so high?
CoinFalcon makes money by widening the gap between buy and sell prices - sometimes up to 2.5%. This isn’t a fee you see on your statement; it’s built into the price you pay. It’s a hidden cost that hurts more than any trading fee. You’ll lose more to spreads than you’ll save on low taker fees.
Can I trust CoinFalcon’s customer support?
Some users get fast help. Others wait weeks with no reply. There’s no consistency. Support is email-only, no live chat or phone. If you have a serious issue - like a withdrawal delay or delisted token - you’re likely on your own. Don’t rely on them.
What happens if CoinFalcon delists a coin I own?
You lose the ability to sell it on the platform. You can only withdraw it - if the blockchain still supports it. CoinFalcon doesn’t notify users in advance. Many people lose money because they didn’t know a coin was delisted until it was too late to sell at a good price.
Should I use CoinFalcon instead of Coinbase or Kraken?
Only if you’re a complete beginner and only buying small amounts. Coinbase and Kraken have better security, real customer support, and more transparency. CoinFalcon’s simplicity comes at a high cost: trust. For most people, the extra fee on Coinbase is worth the peace of mind.
